Frequently Asked Questions
Have Questions?
Find answers to commonly asked questions about our services and offerings.
What is Roomry?
Roomry is a digital marketplace that allows homeowners to securely list their spare rooms and individuals, such as students, professionals, or travelers, to find short to medium-term accommodations. We aim to create a trusted community through our meticulous host and guest verification process and a secure booking and payment system.
How does Roomry ensure the safety of its users?
Safety is our top priority at Roomry. We have an extensive host and guest verification process to ensure that all users are genuine and reliable. Additionally, our secure booking and payment system keeps all transactions safe, ensuring the safety and peace of mind of all parties involved.
What makes Roomry unique?
Roomry is not just about booking accommodations. We are committed to enriching the rental experience by providing educational content through our Resource Center, where hosts can learn how to prepare their spaces and guests can enhance their journeys.
How can I list my room on Roomry?
Listing your room on Roomry is simple. You just need to create an account, fill out your profile, and add details about the room you wish to rent. Our team will then review your listing before it goes live to ensure it meets our quality standards.
What resources does Roomry offer to hosts?
Roomry offers a wealth of resources to hosts through our integrated Resource Center. Here, you can find educational guides and downloadable resources to help you prepare your space.
Bedding essentials Smart locks
All these resources are available directly through our platform, ensuring you have everything you need to offer a great experience to your guests.
What additional features does Roomry offer to guests?
Besides providing a secure platform to book accommodations, Roomry also enriches the guest experience by offering travel guides and local experience bookings. These features aim to ensure that guests have a memorable stay wherever they go.
How does Roomry handle payments?
All payments on Roomry are handled through our secure payment system. This system ensures a safe and smooth transaction process, protecting the interests of both hosts and guests.
What if I have a problem with my booking?
If you encounter any issues with your booking, our dedicated customer support team is ready to assist. They can be reached via email, phone, or through the chat feature on our platform.
How does Roomry ensure the quality of listings?
At Roomry, we have a rigorous review process for all listings. This process ensures that all listings meet our high standards and provide a safe, comfortable, and pleasant experience for guests.
Can I cancel my booking?
Yes, you can cancel your booking. However, the cancellation policy varies depending on the host. We recommend reading the cancellation policy carefully before making a booking.